SneakerBAAS works with the secure internet payment system of Shopify Payment.

SneakerBAAS customers can choose between several secure payment options.

Payment is made in a secure environment and can be done in different ways: iDeal, PayPal, and credit card.

Sometimes we manage to get new stock (restock) and we immediately report this on our social media channels. We recommend that you follow SneakerBAAS on Instagram, Facebook and Twitter and subscribe to our newsletter so that you are always informed. SneakerBAAS also works with a restock alert. As soon as a size is not available, it is possible to register for it. If the size is replenished again, you will receive an email to the email address you registered with. We cannot guarantee that the size is still available when you look at the site. The products are not reserved, so be quick!

It is sometimes possible to cancel your order. Send an email to cs@sneakerbaas.com as soon as possible after placing the order and indicate, together with your order number, that you want to cancel your order. We will try to stop the order.

If the request is made too long after placing the order, there is a chance that it is no longer possible to cancel the order.

We will always inform you whether the cancellation has been successful.

If the cancellation has been successful, you will receive your paid amount back within 48 hours (on working days).

You can change your order by sending us an email at cs@sneakerbaas.com within 30 minutes after placing the order.

Please state the order number of your order as well.

SneakerBAAS ships all orders with highly reputable and reliable shipping companies:

• POSTNL
• DHL
• DPD
• UPS

Weekend:  A domestic order placed before 12:00 can be shipped the same day. This may take a little longer during busy periods.

Business days: A domestic order placed before 9:00 PM can be shipped the same day. This may take a little longer during busy periods.

Unfortunately, SneakerBAAS has no influence on delays, but we always do our best to help our customers as best as possible.

Shipping costs depend on the delivery address, weight and size of the order.

You can view your order at any time by logging into your Baas account or using Order Lookup at the bottom of this page.

If you have not received an email, we recommend that you check your spam inbox.

SPECIAL for UK deliveries: 

Orders over £135 are subject to a different tax system, whereby the customer is responsible for paying VAT and IMPORT DUTIES. Unfortunately, SneakerBAAS cannot cover these costs. So keep this in mind.

How can I redeem my oustanding points?  

Your points will be valid until June 9th, 2025. After that they will expire, and you will no longer be able to apply them to orders. Until then, you can still redeem your points for €10,- OFF an order (excluding shipping) for every 100 points you have. 

Important: You can only redeem 100 points at a time, which can only be applied to an order with a minimum amount of €100,-.

For example, If your order total is €120 (excluding shipping), you can redeem 100 points for €10 OFF. If your order total is €90, you won't be able to use the discount as it doesn't meet the €100 minimum. 

To redeem your outstanding points, simply contact us at cs@sneakerbaas.com, and we will generate a unique code for you to apply to your order. 

Not sure how many points you still have? You can reach out to cs@sneakerbaas.com to check your balance.